LIFE SAFETY OR PREVENTION OF SERVICES PROVIDED
EMERGENCY is reserved for those projects, which truly stop the use of the facility. The response time should be made within 15 minutes of notification of the problem. Work on emergency priority requests commences immediately and continues until the facility is restored to sufficient use.
SAFETY is assigned to those projects that are of life, health and safety in nature, and should be addressed in an urgent manner. The concern should be identified and secured within 15 minutes, and a solution be implemented as soon as possible.
HIGH is assigned to those projects, which while not completely prohibiting use of the facility, represent a threat to full facility use. The response time is normally started on the day it is reported.
MEDIUM is assigned to the majority of the work requests received. The response time is generally one to two days and may be remedied within three to five working days.
SCHEDULED is scheduling preventive maintenance actions of equipment and systems that require periodic inspections and maintenance to maximize equipment operational readiness.
LOW is used for those projects which are not necessarily required, but are desirable. As a general rule, work should commence within thirty days of receipt unless seasonal or other considerations allow or dictate a greater delay.
